At Panthera Palm Beach, we are dedicated to providing exceptional results-driven, science-backed treatments in a luxurious, professional, and relaxing environment. To ensure the best aesthetic experience in North Palm Beach for all clients, please review our policies before your appointment.

Booking & Cancellation Policy

• A credit card is required to secure all appointments.
• Cancellations & reschedules require 48 hours notice to avoid fees.
• Late Cancellations (within 48 hours) and no shows result in 50% of service fee charged if service requires a credit card on file OR result in loss of deposit if service requires a deposit for booking. 
• Late arrivals (15+ minutes): May result in a shortened or rescheduled appointment, with a possible fee that matches the no show fee. 

 Tip: Life happens! If you have an emergency, reach out ASAP to discuss rescheduling.

Membership & Package Policy

• Memberships require a 3 month commitment.
• Membership dollars do roll over 
• Packages are non-refundable but may be transferred or exchanged for another service.
• Memberships are auto-billed monthly; cancellations require 30 days’ notice.

Refund Policy

• We do not offer refunds on services. If you have concerns, please notify us immediately so we can resolve the issue.
• Retail products may be exchanged for store credit within 7 days, if unopened and unused.
• Opened skincare products cannot be returned due to hygiene reasons.

Medical & Contraindications Policy

Your safety is our priority! Please inform us if you:
Are pregnant or breastfeeding (some treatments are contraindicated)
Have medical conditions or allergies that could affect your treatment
Are using Retin-A, Accutane, or other prescription skincare

Some treatments may require a medical clearance or consent form before your appointment.

Late Arrival Policy

To ensure the best experience for all clients:

• 15+ minutes late? Your service may need to be shortened or rescheduled.
• 30+ minutes late? The appointment will be canceled, and you will be charged 50% of the service fee.

Lash Policies

• Lash fills require at least 40% of extensions remaining; otherwise, a full set will be required.
• Foreign fills (work from another artist) may need a consultation before booking.
• Patch tests are available for treatments 

Gift Card & Promotional Policy

• Gift cards do not expire but are non-refundable & non-transferable.
• Promotions cannot be combined with other offers.
• Referral rewards apply only to future services or retail.

Photography & Social Media Consent

We love showcasing our work but we also respect your privacy.  before & after photos will be taken for record keeping purposes. We will have you fill out a photo and social media consent for your file, where you can choose to allow us or not allow us to share. If you do not want us to share your photos for marketing and educational purposes, just let us know! 

Sanitation & Hygiene Policy

We follow medical-grade sanitation protocols to ensure a safe and clean environment. If you are feeling unwell, please reschedule your appointment.

Respect & Conduct Policy

Panthera Palm Beach is a professional, safe, and inclusive space for all. Any form of rude, aggressive, or inappropriate behavior will result in immediate termination of services without a refund. Please no children or pets at your appointment. 

We Appreciate You! 

Your trust and loyalty mean everything to us! If you have any questions about our policies, feel free to reach out